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GENERAL CONDITIONS OF SALE OF PRODUCTS ON THE INTERNET 

 

ARTICLE 1 – Designation of the Seller 

 JUCE CREA 

Limited Liability Company 

Share capital of 1,000 euros 

23 bis rue Auguste Granier - 31000 TOULOUSE 

Registration at the RCS of TOULOUSE n°914 636 329 

With the trade name and sign "JUCE COLLECTION" (registered as a French word mark with the INPI under number 4854147) 

Email address contact@juce-collection.com 

website www.juce-collection.com 

 

ARTICLE 2 – Scope 

 These General Conditions of Sale apply, without restriction or reservation, to all sales concluded by the limited liability company JUCE CREA (hereinafter "The Seller") with consumers and non-professional buyers (" Customers” or “the Customer”) wishing to acquire the products offered for sale on juce-collection.com (“the Site”). 

They specify in particular the conditions for placing an order, payment, and delivery of the Products ordered by the Customers. 

These General Conditions of Sale may be supplemented by special conditions, set out on the Site, before any transaction with the Customer. 

These General Terms and Conditions of Sale are systematically communicated to all Customers prior to placing an order and shall prevail, where applicable, over any other version or contradictory document. 

The Customer declares to have read these General Conditions of Sale and to have accepted them before placing the order, in accordance with the provisions of Article L.221-5 of the Consumer Code. 

The validation of the order by the Customer implies acceptance without restriction or reservation of these General Conditions of Sale. 

These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the Site on the date of placing the order. 

Changes to these General Terms and Conditions of Sale are binding on users of the Site from the time they are put online and cannot be applied to transactions concluded previously. 

 

ARTICLE 3 – Products 

 3.1. Product Features 

The Products offered for sale on the Site include the following: 

• Plain and printed patterns to download and affix on all media and in particular on all textile articles or on any other object, products, goods, or various accessories; 

• Printed or plain ready-to-wear items; 
• Printed or plain tableware items; 
• Printed or plain fabrics; 
• Printed or plain accessories; 
• Printed or plain decorative items and stationery. 

The main characteristics of these Products (colours, illustrations, composition, maintenance, dimensions) and their price including VAT are presented on the Site in the Product sheets, in French. 

The Customer is required to read it before placing an order. 

The choice and purchase of a Product are the sole responsibility of the Customer. 

The photographs and graphics presented on the Site are not contractual and cannot engage the responsibility of the seller. JUCE CREA draws the Customer's attention to the fact that the photographs cannot ensure perfect similarity with the Product offered for sale, in particular with regard to the colors or the rendering of the materials. These differences can not be interpreted as lack of conformity and result in the nullity of the sale. 

The Products offered for sale on the Site are intended for strictly personal use and cannot be intended for professional, commercial or advertising purposes, under penalty of legal action. 

3.2. Product Availability 

Product offers are within the limits of available stocks, as specified when placing the order. 

In case of unavailability of a Product, the Seller undertakes to inform the Customer, if the latter so wishes, as soon as possible by e-mail. 

 

ARTICLE 4 – Orders 

All Customers must fill in the fields offered to them to create their Customer profile and obtain their connection information. 

4.1. Placing the order 

Product orders are made as follows: 

• If he holds an account, the Customer must enter his valid e-mail address and password to allow him to be identified on the Site; 
• The Customer selects the Product(s) of his choice by clicking on “Add to basket”; 
• After selecting "Finish my purchases", the Customer consults the summary order form and can make any changes before clicking on "Go to payment"; 
• The Customer must read the General Conditions of Sale and the General Conditions of Use of the Site and expressly accept them by ticking the appropriate box; 

• The order is settled exclusively by the following means: 

• Bank card ; 
• Visa; 
• MasterCard; 
• Gift card. 

• The order is only taken into account after entry of the card number, its expiry date, the cryptogram number and final validation by the GIE Carte Bancaire; 
• The Customer will be able to follow the progress of his order on the Site. 

The collection and storage of payment data is detailed below in Article 12. 

The sale will only be considered final after: 

• The establishment and sending to the Customer of the confirmation of the acceptance of the order by the Seller; 
• After final collection by the latter of the full price or the deposit due. 

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order. 

4.2. Changing the order 

Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be modified. 

4.3. Cancellation of the order – exchange and refund 

Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be canceled except when exercising the right of withdrawal and under the following conditions. 

4.3.1. Product refund request 

In the event that the Product(s) purchased does not suit the Customer, the latter may request the return and reimbursement of the Product(s) within 14 calendar days from the date of receipt of the order. 

To do this, the Customer must send his request for reimbursement by e-mail to the following address: contact@juce-collection.com . This request will be processed within 48 hours by the Seller. 

The Product(s) must be returned by post in their original packaging, completely new and unworn, to the following address: 23 bis rue auguste Granier – 31000 TOULOUSE. Return and transport costs are the responsibility of the Customer. 

Upon receipt of the Product(s), the Seller will assess the condition of the returned Product(s). No returns will be accepted if the items have been used, as they are unfit for sale. 

If the return is not accepted, the articles will be, at the Customer's choice, kept by the Seller or returned to the Customer, return and transport costs at his expense. 

If the return is accepted, the items will be refunded by the Seller to the Customer within 14 working days. 

 

4.3.2. Product exchange request 

In the event that the Product(s) purchased does not suit the Customer, the latter may request the return and exchange of the Product(s) within 14 calendar days from from the date of receipt of the order, subject to sufficient stocks. 

For this, the Customer must send his exchange request by e-mail to the following address: contact@juce-collection.com . This request will be processed within 48 hours by the Seller. 

To return the Product(s) to be exchanged, the Customer will receive a prepaid return label allowing him to drop off the package at a Mondial Relay pick-up point. 

The Product(s) must be returned by post in their original packaging, completely new and unworn, to the address mentioned on the return label. 

Once the exchange has been requested, no refund or return of the Product(s) concerned may be requested by the Customer. 

Upon receipt of the package, the Seller will assess the condition of the returned Product(s). No exchange will be accepted if the items have been used, as they are unfit for sale. 

If the exchange is not accepted, the articles will be, at the Customer's choice, kept by the Seller or returned to the Customer, return and transport costs at his expense. 

If the exchange is accepted, the exchanged item(s) will be returned by the Seller to the Customer within 5 working days. 

4.4. Pre-order

Certain Products may be offered for Pre-Order on the Site. In the event of a Pre-order, the sums paid in advance by the Customer do not constitute a deposit, within the meaning of article 1590 of the Civil Code.

In the event that certain Products are pre-ordered on the Site, the Pre-Order will be paid for as a standard order, independently of the rest of the basket which may contain other items in a standard order. Only the delivery is deferred to the announced release date.

The Customer may place a Pre-Order, it being specified that he acknowledges having read the indication of the delivery date announced at the time of the opening of the Pre-Order phase. The Customer acknowledges that, in the event of a Pre-order, the delivery time will be extended. The estimated delivery time appears on the product sheet at the time of purchase, and in the order confirmation email. The delivery time depends on the time needed and the volume of production of all the pre-ordered products.

If the minimum objective of a Pre-order campaign is not reached, JUCE collection contacts the Customer at the end of the campaign to announce its decision to refund or produce.

In this case, JUCE collection must reimburse the Customer within fourteen (14) days of the cancellation of the Pre-order.

ARTICLE 5 – Rates 

The Products are supplied at the prices in force appearing on the Site at the time the order is placed by the Customer. 

The prices are expressed in euros (€), all taxes included (TTC). 

These prices take into account any reductions that may be granted by the Seller on the Site. Any price reduction announcement must indicate the price charged by the Seller before the application of the price reduction. 

The Seller reserves the right to modify the prices and descriptions of the Products at any time. However, the prices appearing at the time of placing the order by the Customer can no longer be modified by the Seller once the sale has become final. 

Prices do not include processing, shipping, transport and delivery costs which are invoiced in addition and communicated to the Customer on the order summary before validation of the latter. 

If the Customer requests a faster or more expensive shipping method than standard shipping, the additional costs of processing, shipping, transport and delivery are entirely at his expense. 

The payment requested from the Customer corresponds to the total amount of the purchase, including the processing, shipping, transport and delivery costs mentioned above. 

Any order implies acceptance of the prices and descriptions of the Products. The conditions of withdrawal are detailed below in article 8. 

An invoice is established by the Seller and will be available for download by the Customer on his personal space after the delivery of the Products. 

ARTICLE 6 – Delivery and delivery of Products 

The delivery of the Products is the transfer to the Customer of physical possession or control of the goods, as provided for in article L.216-1 of the Consumer Code. 

The Products ordered by the Customer will be delivered to the following territories: 

• In Metropolitan France, by the following means: 

• COLISSIMO; 
• Mondial Relay in relay point; 
• Free collection by appointment at the Seller's head office. 

Delivery is priced at €3 with no minimum purchase in mainland France. 

• Outside mainland France: 
• COLISSIMO Europe (EU); 
• COLISSIMO Europe (non-EU) 

For the rest of the world, the Customer may request delivery from the Seller by sending his request to the following email address: contact@juce-collection.fr 

The Products will be sent by the Seller to the Customer within 5 working days of the placing and full payment of his order. 

The estimated delivery times of the carrier will be indicated on the Seller's Site at the time of placing the order according to the means of delivery chosen by the Customer. 

The Products will be delivered to the address indicated by the Customer when ordering on the Site. 

In the event of a professional breach by the Seller of its obligation to deliver, the provisions of article L.216-6 of the Consumer Code apply. 

 

ARTICLE 7 – Transfer of ownership – Transfer of risks 

7.1. Transfer of ownership 

The transfer of ownership of the Seller's Products will only be carried out after full payment of the price by the Customer, regardless of the date of delivery of the Products. 

 

7.2. Transfer of risk 

Whatever the date of the transfer of ownership of the Products, the transfer of risks will only be carried out when the Customer takes physical possession of the Products, the Seller bearing the risks during the transport of the latter in accordance with Article L. 216-2 of the Consumer Code. 

When the Customer uses a carrier that he has chosen himself, the transfer of risks is carried out at the time of delivery of the Products ordered by the Seller to the carrier chosen by the Customer (article L.216-3 of the Code of the consumption). 

 

ARTICLE 8 – Right of withdrawal 

In accordance with article L.221-18 of the Consumer Code, the Customer has a period of fourteen days from receipt of the Products to exercise his right of withdrawal from the Seller, without having to justify reasons or to pay a penalty. 

To exercise this right, the Customer is required to express his wish to withdraw, according to the methods described in article 4.3. of these general conditions. 

In accordance with 7° of article L.221-5 of the Consumer Code, the Seller is required to provide the Customer with a standard withdrawal form, the model of which is strictly framed by article R.221-1 of the same Code. and its appendix. This form is available on the Site. 

The Products must not have been worn or washed and must be returned in their original packaging, in perfect condition and accompanied by a purchase invoice. 

Returns must be made in their original condition allowing them to be put back on the market in new condition, accompanied by a purchase invoice. 

Products that are damaged, soiled or incomplete will not be taken back. 

In the event of exercise of the right of withdrawal within the aforementioned period, the Seller shall reimburse the Customer for all sums paid, including delivery costs, without unjustified delay and at the latest within fourteen days from the date on which he is informed of the consumer's decision to withdraw (article L.221-24 of the Consumer Code). 

The refund will be made according to the method of payment initially used by the Customer. 

The return costs remain entirely the responsibility of the Customer. 

ARTICLE 9 - Liability of the seller - Guarantee 

 

The Products sold on the Site comply with the regulations in force in France and have performances compatible with non-professional uses. 

The Products sold by the Seller automatically benefit, in accordance with the legal provisions of public order: 

• The legal guarantee of conformity; 
• The legal guarantee against hidden defects which would render the Products unsuitable for their use. 

 

9.1. Legal guarantee of conformity 

The Seller is required to deliver goods that comply with the contractual description as well as the criteria set out in article L.217-5 of the Consumer Code. 

In accordance with article L.217-3 of the same Code, the Seller is liable for defects of conformity existing at the time of delivery of the Product which appear within a period of two years from this. 

The two-year prescription of this warranty period runs from the delivery of the Product. 

In the event of a lack of conformity, the Customer may demand: 

• Repair of the Product or; 
• The replacement of it. 

It is up to the Customer to ask the Seller to bring the Products into conformity by choosing one of the two solutions mentioned above. 

The bringing into conformity of the Product must take place within a reasonable period of thirty days. The repair or replacement of non-compliant goods includes, where applicable, the removal and return of the Product and the installation of the repaired or replacement Product (article L.217-10 of the Consumer Code) . 

The Customer may demand, in the alternative, a refund or reduction of the sale price if: 

• Neither repair nor replacement is possible due to a serious lack of conformity; 

• The solution chosen primarily by the Customer is not implemented within one month of the complaint; 
• The solution imposed by the Seller as the main choice presents a major drawback for the Customer. 

The reduction in price is proportional to the difference between the value of the Product delivered and the value of the latter if it had been compliant. 

In the event of cancellation of the sale, the sale price is returned to the Customer against return of the non-compliant Product to the Seller, at the latter's expense. In accordance with article L.217-7 of the Consumer Code, the reimbursement to the Customer of the sums due by the Seller is made upon receipt of the Product or proof of its return by the Customer and at the latest within fourteen days. following. 

The preceding provisions are without prejudice to the possible allocation of damages to the Customer. 

This legal guarantee of conformity, of public order , applies without prejudice to the provisions of common law of articles 2224 and following of the Civil Code. 

 

9.2. Legal warranty against hidden defects 

The Seller is bound by the guarantee for hidden defects in the Products sold which render them unsuitable for the use for which they were intended. 

This guarantee can be implemented by the Customer in accordance with the provisions of common law appearing in articles 1641 and following of the Civil Code. The action against redhibitory defects must be brought by the Customer within two years from the discovery of the defect. 

The Seller may be required to return the sale price. 

9.3. Disclaimer of Warranties 

The responsibility of the Seller cannot be engaged in the following cases: 

• non-compliance with the legislation of the country in which the Products are delivered, which it is the Customer's responsibility to verify before placing his order; 

 

• in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure. 

 

ARTICLE 10 – Unforeseen circumstances – Force majeure 

In the event of a change in unforeseeable circumstances at the time of the conclusion of the contract, in accordance with the provisions of article 1195 of the Civil Code , the Party which has not agreed to assume an excessively onerous performance risk may request a renegotiation of the contract. to its co-contractor. 

The Parties cannot be held liable if the non-execution or the delay in the execution of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code . 

 

ARTICLE 11 – Disputes 

All disputes to which the purchase and sale transactions concluded in application of these General Conditions of Sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have be resolved between the Seller and the Customer will be submitted to the competent courts under the conditions of common law. 

In the event of a dispute, the French courts will have sole jurisdiction. 

In accordance with Articles L.612-1 and R.616-1 of the Consumer Code, the Seller must allow Customers to access a consumer mediation system with a view to the amicable resolution of any dispute. 

The Customer is informed that he can in any case resort to conventional mediation, in particular with the Consumer Mediation Commission (C. consom. art. L 612-1) or with existing sectoral mediation bodies. , and whose references appear on the Seller's website or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute. 

 

ARTICLE 12 – Protection of personal data 

The person responsible for processing Customers' personal data is: Mrs Justine NAVARRO, 23bis rue Auguste Granier, TOULOUSE (31000). 

The data collected by the Seller are in particular: 

• Identification data, in particular surname, first name, home address, email address, telephone number; 
• Payment data, in particular the card number, its expiry date, and the visual cryptogram; 

• Electronic identification data, including “cookies” and IP addresses; 
• Billing data. 

In application of the law n ° 78-17 informatics and freedoms of January 6, 1978, reinforced and supplemented by the General Regulations on Data Protection ("GDPR") which came into force on May 25, 2018, personal data must be kept in a form allowing the identification of the persons concerned for a period not exceeding that necessary with regard to the purposes for which they are processed (article 5.1.e) of the GDPR). 

Regarding payment data, these should not, in principle, be kept beyond the transaction. The Seller, subject to receiving the express agreement of the Customer, may keep the data relating to the bank card, except the visual cryptogram , in order to facilitate the Customer's subsequent purchases on the Site (deliberation n ° 2018-303 of September 6 2018 of the CNIL adopting a recommendation concerning the processing of data relating to the payment card in the sale of goods or the provision of remote services). 

In accordance with Law No. 78-17 and the aforementioned GDPR, the Customer has, at all times, a: 

• Permission to access ; 
• Right of rectification; 
• Right to erasure; 
• Right of portability; 
• Right of opposition. 

to the processing of all his personal data by writing, by mail and justifying his identity, to the Seller's address. 

The Customer also has the right to lodge a complaint with a supervisory authority, in particular in the Member State in which his habitual residence is located, his place of work or the place where the violation is alleged to have been committed, if he considers that the processing of his personal data constitutes a violation of the applicable regulations. In France, the supervisory authority is as follows: 

National Commission for Computing and Liberties (CNIL) 

3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07 

Telephone: 01.53.73.22.22 

 

ARTICLE 13 – Intellectual property 

The content of the Site (including its brands, products, prints and patterns, designs, models, logos, graphics) is the exclusive property of the Seller and is protected by French, European and international laws relating to intellectual property. 

Any total or partial reproduction of this content is strictly prohibited, except with the prior authorization of the Seller. 

The Seller may take legal action, in particular for counterfeiting, against those who infringe its exclusive rights.